Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Orders processed in the UK will take 1-2 business days to arrive. Overseas deliveries can take anywhere from 7-16 days.

Delivery details will be provided in your confirmation email.

You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:

• Track your orders and review past purchases
• Track your repairs and receive messages via your account and email.
• Request an exchange or return directly from your account
• Add pieces you love or missed out on to your Wish List
• Save your address and card details so you can shop even quicker in future.

Depending on the value of your purchase, you will receive supplementary documents, including valuations for insurance and certification. For more information on items accompanied with valuation documentation, please email us or contact us via chatbox.

If you desire additional documentation with your purchase, please don't hesitate to reach out, and we will explore available options to accommodate your request.

It is recommended to visit our store fora repair submission. During your visit, we will thoroughly inspect your item(s) and provide a comprehensive assessment of the required work.

To send your items to our workshop: We advise sending your precious jewellery and watches via Royal Mail Special Delivery Next Day, signed for service. This delivery method insures your package and guarantees delivery between 9am - 1pm.

Send your items to 49 Fortis Green Road, Muswell Hill, London, N10 3HP.

Prompt notification will be sent upon receipt of your repair.

Only send a repair following our confirmation.

When submitting your items to the shop, kindly send an email to repairs@simply-jewellery.com. Include your name, full address, product description, tracking information, and the reference code provided.