Delivery & Returns
UK Royal Mail Special Delivery (next working day guaranteed if ordered by 15:00) £8.95. We recommend this service.
Collect from store - FREE
International Delivery - calculated at checkout. Please email us at info@simply-jewellery.com
Delivery is complimentary for orders over £300 to one address. Orders received after 15:00 will be delivered the following day (excluding Saturday).
If you have placed an order with personalisation or any additional service, the delivery date will be communicated via email.
The fastest way to ensure you get what you want is to email us and let us know:
- Which item you would like to return.
- Which item you would like to exchange.
A confirmation email will be sent regarding your exchanged and the return of your purchase.
We hope you are delighted with your purchase from Simply Jewellery. If for any reason you decide not to keep your online purchase, please follow our returns guide.
We have a 14 day return policy, which means you have 14 days after receiving your item to return or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging with any enclosures including certification accompanied with the item.
To start a return, please contact us at returns@simply-jewellery.com to let us know what item you are returning, the reason for return along with your full name and order number. Please refer to the returns guide containing instructions on how and where to send your package. Items sent back to us without first requesting a return may take longer to process.
You can always contact us for any return question at returns@simply-jewellery.com.
To begin the return process, please submit a return request. Once your request is processed, we will provide your return label and detailed instructions via email. Ensure you follow the guidelines outlined in the email when returning your item(s).
Please package and return items in the following way:
- Place jewellery items back in the Simply Jewellery box.
- Place the box and jewellery back within the original shipping bag.
- Place documents provided with the original order, including certificate of authenticity - excluding the invoice.
- Shipping box should be sealed.
Delivery charges will be credited following the return of the item.
Simply Jewellery, 49 Fortis Green Road, Muswell Hill, London, N10 3HP
More information on deliveries and returns, please visit our terms and conditions.
Request a return
To initiate a return, please fill out the returns form below. Once completed, we will email you a return label along with detailed packaging instructions.